Refund policy

30-Day Returns

You have 30 days from receiving your order to request a return.

To start a return, please use the form on our Returns page.

Shipping Your Return

UK, EU, and USA customers

If your return is accepted, we'll email you a prepaid shipping label along with instructions on how to send your package back.

Your first label is free.

If a second label is needed for the same return, for example because the first label was used to send back something else, it will be charged at cost. This applies to any further labels too.

Customers outside the UK, EU, and USA

Please contact us at info@discoversalkan.com to arrange your return.

You'll need to arrange and pay for your own return shipping, as we're not able to cover these costs.

Before you send anything back

Please don't send items back without submitting a return request first, as we cannot accept them.

For any questions, contact us at info@discoversalkan.com.

Damages and Issues

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns on Second Life sale items or gift cards.

Exchanges

You can organise an exchange through our Returns page.

Refunds

We will notify you once your return has been received and inspected. If approved, we will process your refund to your original payment method within 10 business days.

Please note it can take some time for your bank or card provider to process and post the refund. If it has been more than 15 business days since we confirmed approval, please contact us at info@discoversalkan.com.